Visitor Services

Now new:

We advise you on how to set up your visitor service as an ONLINE offer in times of crisis so that you do not lose valuable contacts and inquiries.

Visitor services are among the strongest marketing and communications tools –

You might consider our services in this area for any of the following reasons:

  • You want to open your company, institution or production site to visitors and experts in order to increase your company’s transparency and improve your customer and public relations.
  • You’re planning or managing a campus or other areaith various neighbors, and want to increase your public profile.
  • You want to communicate the strengths and potentials of your city or region to potential investors.
  • You’ve already had numerous requests from industry professionals or other visitors, and want to find new ways to serve this population in a professionally appropriate and resource-efficient manner.
  • You want and need to focus on your core business.

We’ll design a visitor service appropriate to your corporate strategy, or restructure an existing service. Either can be maintained internally or externally, at your request.

Elements of our service include:

  • Situation analysis, survey of current operations
  • Analysis of needs and goals
  • Comparison of internal and external opportunities
  • Development of solutions and concrete measures
  • Implementation of measures and concepts
  • Service implementation
  • Functionality monitoring

Accompanying communication measures:

  • Creation and integration of a virtual tour for your website
  • Design and creation of showrooms, display boards and visitor-guidance systems
  • Communication through your social media channels, or development of these channels
  • Information brochures and other print and online documents

Get inspired by our projects!

Visitor Service of the EUREF-Campus in Berlin Schöneberg

  • Client: EUREF AG
  • Format: Visitor service of the sustainable city quarter with more than 150 resident companies
  • Time: since 2014
  • Aim: Development of a functioning visitor service, interface between the resident companies and the national and international interested delegations
  • Services: Coordination and consultation of visitor groups, conception of the different tour and programme formats in cooperation with EUREF AG and local companies, acquisition and training of experienced guides

Visitor Service of the Energy Workshop by GASAG Solution Plus

  • Client: GASAG Solution Plus
  • Format: Visitor service of the energy station that can be visited and experienced in Berlin’s city quarter of the future
  • Time: since 2018
  • Aim: To give different target groups – from students to energy experts – an understanding of how the Energy Workshop works and explain how Berlin’s city quarter of the future can be supplied with CO2-neutral electricity and heat
  • Services: Conception of the various tour formats in cooperation with GASAG Solution Plus, acquisition and training of experienced guides, organization and implementation of all visitor tours

Delegation Service of Berlin Partner for Business and Technology

  • Client: Berlin Partner for Business and Technology GmbH
  • Format: Delegation service and until 2018 VIP service
  • Time: since 2007
  • Aim: Support of capital city marketing, presentation of Berlin as an industrial location with a focus on Smart City, start-up economies and future technologies for international delegations from the fields of business, science and politics
  • Services: Organisation and implementation of specialist tours, programmes and events

Get in touch for more information on visitor services!