Visitor Services

Visitor services are among the strongest marketing and communications tools –

You might consider our services in this area for any of the following reasons:

• You want to open your company, institution or production site to visitors and experts in order to increase your company’s transparency and improve your customer and public relations.
• You’re planning or managing a campus or other areaith various neighbors, and want to increase your public profile.
• You want to communicate the strengths and potentials of your city or region to potential investors.
• You’ve already had numerous requests from industry professionals or other visitors, and want to find new ways to serve this population in a professionally appropriate and resource-efficient manner.
• You want and need to focus on your core business.

We’ll design a visitor service appropriate to your corporate strategy, or restructure an existing service. Either can be maintained internally or externally, at your request.

Elements of our service include:

• Situation analysis, survey of current operations
• Analysis of needs and goals
• Comparison of internal and external opportunities
• Development of solutions and concrete measures
• Implementation of measures and concepts
• Service implementation
• Functionality monitoring

Accompanying communication measures:

• Creation and integration of a virtual tour for your website
• Design and creation of showrooms, display boards and visitor-guidance systems
• Communication through your social media channels, or development of these channels
• Information brochures and other print and online documents

• Client: EUREF AG
• Format: Visitor service of the sustainable city quarter with more than 150 resident companies
• Time: since 2014
• Aim: Development of a functioning visitor service, interface between the resident companies and the national and international interested delegations
• Services: Coordination and consultation of visitor groups, conception of the different tour and programme formats in cooperation with EUREF AG and local companies, acquisition and training of experienced guides

• Client: GASAG Solution Plus
• Format: Visitor service of the energy station that can be visited and experienced in Berlin’s city quarter of the future
• Time: since 2018
• Aim: To give different target groups – from students to energy experts – an understanding of how the Energy Workshop works and explain how Berlin’s city quarter of the future can be supplied with CO2-neutral electricity and heat
• Services: Conception of the various tour formats in cooperation with GASAG Solution Plus, acquisition and training of experienced guides, organization and implementation of all visitor tours

• Client: Berlin Partner for Business and Technology GmbH
• Format: Delegation service and until 2018 VIP service
• Time: since 2007
• Aim: Support of capital city marketing, presentation of Berlin as an industrial location with a focus on Smart City, start-up economies and future technologies for international delegations from the fields of business, science and politics
• Services: Organisation and implementation of specialist tours, programmes and events